“I'd be sleeping in the park, I reckon”: Lived Experience of Using Financial Counselling Services in South Australia*
Christina M. Pollard,
Catherine Mackenzie and
Economic Papers, 2020, vol. 39, issue 4, 353-366
The need for non‐profit financial services increases with economic hardship. Consumers' experience of accessing non‐profit financial counselling services in South Australia was explored across five focus groups. Thirty‐six participants discussed service efficiency and potential improvements. The qualitative analysis we completed revealed five themes. Regarding non‐profit financial services: (i) Financial counsellors are life changers; (ii) Microfinance is “critical for survival”; and (iii) They're “hidden”. For‐profit products are (iv) Fast & easy “at a cost”; and there is (v) Frustration with broader system failures. Non‐profit financial services assisted with consumption smoothing and emotional support, but without adequate income financial well‐being was not established. Consumers rely on for‐profit products in crisis situations. Findings support policy to build financial resilience and increase income.
References: Add references at CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:bla:econpa:v:39:y:2020:i:4:p:353-366
Ordering information: This journal article can be ordered from
http://www.blackwell ... bs.asp?ref=0812-0439
Access Statistics for this article
Economic Papers is currently edited by Professor Guay Lim
More articles in Economic Papers from The Economic Society of Australia Contact information at EDIRC.
Bibliographic data for series maintained by Wiley Content Delivery ().