Intersectional identities and career progression in retail: The experiences of minority‐ethnic women

Juliet Elizabeth Kele, Catherine Cassell, Jacqueline Ford and Kathryn Watson

Gender, Work and Organization, 2022, vol. 29, issue 4, 1178-1198

Abstract: Contributing to scholarship on diversity and inclusion (D&I) and careers within UK retailing, this paper documents the lived experiences of minority‐ethnic women working in retail. Given the extensive research on both the career obstacles faced by women in a highly feminized sector and the disadvantages experienced by minority‐ethnic workers in the UK labor market more broadly, consideration of social identity categories beyond gender and their impact on retailing careers in the existing literature is limited. Here we use intersectionality theory to explain how individual‐level identity categories, such as gender, ethnicity and religion, intersect with wider organisational practices, which disadvantage the career progression of minority‐ethnic women in UK retail. In a service‐driven sector dependent upon consumers, we conclude that there is a need to consider intersectional identity experiences and power relations within the customer‐employee relationship, as this disproportionately affects minority‐ethnic women and the realization of their career goals in retail.

Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1111/gwao.12830

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bla:gender:v:29:y:2022:i:4:p:1178-1198

Ordering information: This journal article can be ordered from
http://www.blackwell ... bs.asp?ref=0968-6673

Access Statistics for this article

Gender, Work and Organization is currently edited by David Knights, Deborah Kerfoot and Ida Sabelis

More articles in Gender, Work and Organization from Wiley Blackwell
Bibliographic data for series maintained by Wiley Content Delivery ().