Work From Home Model: An Exploration Into the Experiences of Working Mothers in the Service Sector: The Case of Nigeria and South Africa

Chukwuemeka Echebiri, Motshedisi Mathibe, Chiaka Martin Echebiri and Ubochioma Udo S. Osuigwe

Gender, Work and Organization, 2025, vol. 32, issue 5, 1758-1770

Abstract: This study examines the influence of societal norms and maternal duties on the Work‐From‐Home model and the experiences of mothers in the service sector in Sub‐Saharan Africa. While working from home has received attention, there is a lack of understanding regarding the specific challenges working mothers face in this region, which is characterized by gender role expectations. Through qualitative interviews with 15 mothers, balancing work, home responsibilities, and childcare, this research sheds light on the increased tension between work and family when the home becomes the primary workplace, considering cultural norms and expectations. The findings reveal that remote working has disproportionately affected working mothers in Sub‐Saharan Africa, negatively impacting their overall well‐being.

Date: 2025
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