Improving Service Delivery through State–Citizen Partnership: The Case of the Ahmedabad Urban Transport System

Manisha Verma and Anurag Priyadarshee

Growth and Change, 2015, vol. 46, issue 2, 321-336

Abstract: It is widely acknowledged that deeper engagements with people may improve systems of governance at all levels. However, urban local governments in India have not generally developed effective structures and mechanisms for engaging with their citizens. This article draws from a study of Ahmedabad, India, where the local municipal corporation actively engaged with the citizens to develop an efficient urban public transport system. The study demonstrates that appropriate partnerships with citizens may effectively address various institutional deficiencies normally faced by urban local governments, and may facilitate improvements in their service delivery.

Date: 2015
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