Fluctuating operation development index of community health service centres in the Pudong new area of Shanghai: A continuous investigation

Shanshan Liu, Jiaoling Huang, Jincheng Fan, Hong Liang, Jiquan Lou and Yimin Zhang

International Journal of Health Planning and Management, 2019, vol. 34, issue 1, e679-e693

Abstract: Background Previous performance evaluations among community health service centres (CHSCs) have been mainly based on absolute indicators, while the operation index, a more comprehensive evaluation method, has been rarely used in evaluation. This study aimed to develop a set of operation index suitable for the evaluation of CHSCs in Pudong. Methods The operation index system, developed based on a literature review, focus group, and factor analysis, was applied to all 45 CHSCs in Pudong. The data were mainly derived from the Pudong Health Statistics Information System from 2010 to 2014. The analysis included a descriptive analysis, t tests, variance analysis, and repeated measures analysis of variance. Results Different aspects of the operation index showed different developing trends during 2010 to 2014. The overall operation, service operation, management condition, and comprehensive satisfaction index were significantly different in different years (P 0.05). Moreover, the regional factor and medical association influenced the performance of service operation index, and the informatization level affected the performance of overall operation and management condition index (P

Date: 2019
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