Medical disputes and patient satisfaction in China: How does hospital management matter?

Mengxiao Wang, Gordon Guo‐En Liu, Nicholas Bloom, Hanqing Zhao, Thomas Butt, Tianhao Gao, Jiaqi Xu and Xia Jin

International Journal of Health Planning and Management, 2022, vol. 37, issue 3, 1327-1339

Abstract: Objective Satisfaction with healthcare may be captured by surveys of patients and staff, or in extreme cases, the number and severity of medical disputes. This study tries to investigate the relationship between satisfaction and hospital management as well as the role of good management in preventing medical disputes ex ante. Method We investigate this relationship using information on management practices collected from 510 hospitals in mainland China using the World Management Survey questionnaire and combined with medical malpractice litigation data and patient/staff satisfaction surveys. Multiple regression models were used to analyse the relationship between hospital management scores and medical litigation outcomes as well as patient and staff satisfaction during 2014–2016. Results An increase of one standard deviation in the management score was related to 13.1% (p

Date: 2022
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