 Assessment of the effects of user characteristics on mental models of information retrieval systemsXiangmin Zhang and Mark Chignell Journal of the American Society for Information Science and Technology, 2001, vol. 52, issue 6, 445-459 Abstract: This article reports the results of a study that investigated effects of four user characteristics on users' mental models of information retrieval systems: educational and professional status, first language, academic background, and computer experience. The repertory grid technique was used in the study. Using this method, important components of information retrieval systems were represented by nine concepts, based on four IR experts' judgments. Users' mental models were represented by factor scores that were derived from users' matrices of concept ratings on different attributes of the concepts. The study found that educational and professional status, academic background, and computer experience had significant effects in differentiating users on their factor scores. First language had a borderline effect, but the effect was not significant enough at α = 0.05 level. Specific different views regarding IR systems among different groups of users are described and discussed. Implications of the study for information science and IR system designs are suggested. Date: 2001 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:bla:jamist:v:52:y:2001:i:6:p:445-459 Ordering information: This journal article can be ordered from Access Statistics for this article More articles in Journal of the American Society for Information Science and Technology from Association for Information Science & Technology |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.