The digital reference research agenda

R. David Lankes

Journal of the American Society for Information Science and Technology, 2004, vol. 55, issue 4, 301-311

Abstract: A research agenda for the study of digital reference is presented. The agenda stems from a research symposium held at Harvard University, Boston, Massachusetts in August 2002. The agenda defines digital reference as “the use of human intermediation to answer questions in a digital environment.” The agenda also proposes the central research question in digital reference: “How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?” The definition and question are used to outline a research agenda centered on how the exploration of digital reference relates to other fields of inquiry.

Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:bla:jamist:v:55:y:2004:i:4:p:301-311

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