Awareness in collaborative information seeking

Chirag Shah and Gary Marchionini

Journal of the American Society for Information Science and Technology, 2010, vol. 61, issue 10, 1970-1986

Abstract: Support for explicit collaboration in information‐seeking activities is increasingly recognized as a desideratum for search systems. Several tools have emerged recently that help groups of people with the same information‐seeking goals to work together. Many issues for these collaborative information‐seeking (CIS) environments remain understudied. The authors identified awareness as one of these issues in CIS, and they presented a user study that involved 42 pairs of participants, who worked in collaboration over 2 sessions with 3 instances of the authors' CIS system for exploratory search. They showed that while having awareness of personal actions and history is important for exploratory search tasks spanning multiple sessions, support for group awareness is even more significant for effective collaboration. In addition, they showed that support for such group awareness can be provided without compromising usability or introducing additional load on the users.

Date: 2010
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