Making sense of archived e‐mail: Exploring the Enron collection with NetLens

Hyunmo Kang, Catherine Plaisant, Tamer Elsayed and Douglas W. Oard

Journal of the American Society for Information Science and Technology, 2010, vol. 61, issue 4, 723-744

Abstract: Informal communications media pose new challenges for information‐systems design, but the nature of informal interaction offers new opportunities as well. This paper describes NetLens‐E‐mail, a system designed to support exploration of the content‐actor network in large e‐mail collections. Unique features of NetLens‐E‐mail include close coupling of orientation, specification, restriction, and expansion, and introduction and incorporation of a novel capability for iterative projection between content and actor networks within the same collection. Scenarios are presented to illustrate the intended employment of NetLens‐E‐mail, and design walkthroughs with two domain experts provide an initial basis for assessment of the suitability of the design by scholars and analysts.

Date: 2010
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