Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction

Cd Ittner and Df Larcker

Journal of Accounting Research, 1998, vol. 36, 1-35

Keywords: Financial performance; Nonfinancial measures; Value relevance; Predictive ability (search for similar items in EconPapers)
JEL-codes: D83 G14 G17 M41 (search for similar items in EconPapers)
Date: 1998
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Citations: View citations in EconPapers (264)

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Persistent link: https://EconPapers.repec.org/RePEc:bla:joares:v:36:y:1998:i::p:1-35

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DOI: 10.2307/2491304

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Journal of Accounting Research is currently edited by Philip G. Berger, Luzi Hail, Christian Leuz, Haresh Sapra, Douglas J. Skinner, Rodrigo Verdi and Regina Wittenberg Moerman

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