The Use of Verbal‐Call Systems to Call Patients from Waiting Areas to Consulting Rooms

Robert Gilchrist

Journal of the Royal Statistical Society Series C, 1976, vol. 25, issue 3, 217-227

Abstract: Formal calling arrangements are an essential part of appointment systems. This paper discusses the application of a particular type of direct calling, a verbal‐call system, with particular reference to group practices, health centres, etc. Numerical results are obtained for the congestion of a simplified model of the system by analogy with machine interference problems. Simulation results for a more realistic model are compared with these analytic results. Tables of the average number of machines operating AN are given for M/Em/1//N for N = 2 (1) 10 and m = 1, 4, 7, 10, ∞. Equilibrium results are given for M/M/1//N, N = 2 (1) 10, both by regarding arbitrary time points and by imbedding at arrival instants.

Date: 1976
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