Peakedness-Based Staffing for Call Center Outsourcing

Jean-Christophe Schrieck, Zeynep Akşin and Philippe Chevalier

Production and Operations Management, 2014, vol. 23, issue 3, 504-524

Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://hdl.handle.net/10.1111/poms.12049 (text/html)
Access to full text is restricted to subscribers.

Related works:
Working Paper: Peakedness-based staffing for call center outsourcing (2014)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bla:popmgt:v:23:y:2014:i:3:p:504-524

Ordering information: This journal article can be ordered from
http://onlinelibrary ... 1111/(ISSN)1937-5956

Access Statistics for this article

Production and Operations Management is currently edited by Kalyan Singhal

More articles in Production and Operations Management from Production and Operations Management Society
Bibliographic data for series maintained by Wiley Content Delivery ().