Mobile advertisement campaigns for boosting in‐store visits: A design framework and case study

Kimia Keshanian, Narayan Ramasubbu and Kaushik Dutta

Production and Operations Management, 2023, vol. 32, issue 8, 2438-2454

Abstract: Brick‐and‐mortar retailers seek higher foot traffic in their stores to improve their sales opportunities. In this quest, location‐based advertising on mobile devices has emerged as an important marketing tool for targeting potential customers. The design of such advertising campaigns is complex, and their effectiveness depends on the ability to collect and examine data that aids in targeting the right customers at the right time and place. We develop a campaign design framework that explicitly accounts for the costs of acquiring and utilizing targeting data and the heterogeneous effects of such data in affecting the performance outcomes of mobile advertising campaigns. We illustrate the application of our campaign design framework through a real‐world case study of a mobile advertising campaign undertaken by a large global retail firm. Our findings suggest that the optimal set of attributes to use for effectively targeting the potential customers of a brick‐and‐mortar retail store varies with the distance between the customers' current locations and that of the store. As a result, mobile campaign design approaches that utilize all or a naive subset of data attributes for targeted advertising yield lower levels of return on investments, relative to our proposed approach. Based on our results, we discuss implications for the design and deployment of mobile advertising campaigns and for further research on targeted advertising.

Date: 2023
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