The effect of acute stress on humanitarian supplies management

Maximilian Burkhardt, Felix Jan Nitsch, Stefan Spinler and Luk van Wassenhove

Production and Operations Management, 2023, vol. 32, issue 8, 2546-2559

Abstract: Humanitarian workers often operate under highly stressful conditions, view emotional scenes, and face high time pressures. This may bias managerial decision‐making in humanitarian logistics, but evidence is lacking. We model humanitarian logistics decisions in an adapted newsvendor setting. We experimentally expose participants to time pressure, noise, and emotional pictures. Using physiological and self‐reported data, we confirm that these manipulations have different effects on two components of the stress response (negative valence and arousal) and on decision‐making quality. Specifically, medium levels of arousal seem to boost decision‐making quality, independent of affective valence. However, high time pressure (characterized by high levels of arousal) leads to a collapse in decision‐making quality. Our results highlight that some level of stress may be beneficial for decision‐making owing to its action‐activating properties. However, excessive time pressure sharply overrides and outweighs these benefits. We discuss the generalizability of our results to other emergency situations (e.g., firefighters) and managerial contexts (e.g., crisis responses).

Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1111/poms.13993

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bla:popmgt:v:32:y:2023:i:8:p:2546-2559

Ordering information: This journal article can be ordered from
http://onlinelibrary ... 1111/(ISSN)1937-5956

Access Statistics for this article

Production and Operations Management is currently edited by Kalyan Singhal

More articles in Production and Operations Management from Production and Operations Management Society
Bibliographic data for series maintained by Wiley Content Delivery ().