Targeted information and limited attention

Andreas Hefti and Shuo Liu

RAND Journal of Economics, 2020, vol. 51, issue 2, 402-420

Abstract: We examine the implications of limited consumer attention for the targeting decisions of competing firms. Limited attention alters the strategic role of information provision as firms may become incentivized to behave as mass advertisers, despite perfect targeting abilities. We analyze the consequences of limited attention for targeting, strategic pricing, market shares, attention competition between firms, and the value of marketing data to firms. Accounting for limited attention in an otherwise standard targeting framework can explain several recent key issues from the advertising industry, such as consumer‐side information overload or the increased usage of ad blocking tools.

Date: 2020
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https://doi.org/10.1111/1756-2171.12319

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