State and citizen responsiveness in fighting a pandemic crisis: A systems thinking perspective

Vijaya Sunder M and Anupama Prashar

Systems Research and Behavioral Science, 2023, vol. 40, issue 1, 170-193

Abstract: Management scholars have recognized organizational responsiveness among the essential capabilities of social organizations. It becomes essential for a social change to occur during a crisis, where the uncertainty or environmental dynamism is high. However, a social change cannot be successful unless constituent subsystems of a social organization exhibit responsiveness. Using systems theory, we conceptualize ‘nation’ as a social system and examine its responsiveness towards environmental uncertainly, taking an example of the COVID‐19 pandemic. How can state and citizen community responsiveness help fight a pandemic crisis? We test these direct and moderating effects on data representing 14 countries. We perform a hierarchical regression analysis on the restructured, balanced country‐wise panel data. Our findings highlight the importance of state and community interaction effects in controlling pandemic growth. Accordingly, we claim that only a collaborative approach by citizen communities with the respective governments will enable handling an uncertain situation.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:bla:srbeha:v:40:y:2023:i:1:p:170-193

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