FACTORS INFLUENCING CUSTOMERS’ ATTITUDE TOWARDS SMS ADVERTISEMENT: EVIDENCE FROM MAURITIUS

Sannegadu Rajesh, Gunesh Raj, Seethiah Dhuvandranand and Dookhony-Ramphul Kiran
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Sannegadu Rajesh: International Business, University of Mauritius
Gunesh Raj: Open University of Mauritius
Seethiah Dhuvandranand: Strategic Management and Entrepreneurship, University of Mauritius
Dookhony-Ramphul Kiran: Tourism and Hospitality, University of Mauritius

Studies in Business and Economics, 2019, vol. 14, issue 2, 141-159

Abstract: The purpose of this paper is to investigate factors influencing Mauritian consumers’ attitude towards SMS advertising. Based on the Uses and Gratifications (U&G) theory, a questionnaire was designed and administered among 277 University of Mauritius students using a survey method. Results showed a positive relationship between infotainment, credibility and SMS advertising value. Findings also revealed that advertising value had a positive impact on attitude towards SMS advertisement. Conversely, irritation had a negative relationship with the SMS advertising value. Therefore, marketing managers should present precise information to consumers in a pleasant and enjoyable way. Offensive, insulting and frustrating elements in SMS adverts that can irritate consumers should be avoided. These findings have managerial implications for marketing practitioners in creating and implementing effective SMS marketing campaigns to tap into the benefits of using mass advertising.

Keywords: Uses and Gratifications (U&G) theory; SMS advertising; advertising value; infotainment; credibility of advert (search for similar items in EconPapers)
Date: 2019
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