JOB SATISFACTION OF BANK EMPLOYEES WORKING WITH E- CHANNEL SERVICE DELIVERY NETWORK: A STUDY ON SELECTED PRIVATE COMMERCIAL BANKS IN BANGLADESH

Jamal Uddin and Muhammad Sayem
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Jamal Uddin: Hajee Mohammad Danesh Science and Technology University, Bangladesh
Muhammad Sayem: University of Canberra, Australia

Studies in Business and Economics, 2012, vol. 7, issue 3, 165-178

Abstract: The objective of this study is to determine the factors affecting job satisfaction among private commercial bank employees working with e-channels in Bangladesh. For this purpose 96 data were collected from thirteen largest private commercial banks in Bangladesh. These banks operate e- channels service delivery network. Fourteen independent variables are developed for job satisfaction from the current studies. Pearson chi-square correlation and regression model were used to test the relationships between variables. The results show that the independent variables affect the employee job satisfaction of employees working with e-channels. The result also shows demographic variables (age, sex educational level) effect is considerably low on the job satisfaction of the bank employees working with e-channels

Keywords: Job satisfaction; e-channels; Productivity (search for similar items in EconPapers)
Date: 2012
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