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OPERATIONAL EXCELLENCE – A KEY TO WORLD-CLASS BUSINESS PERFORMANCE

Ion Năftănăilă, Cătălina Radu and Georgiana Cioană
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Ion Năftănăilă: Academy of Economic Studies, Bucharest, Romania
Georgiana Cioană: Academy of Economic Studies, Bucharest, Romania

Studies in Business and Economics, 2013, vol. 8, issue 3, 133-140

Abstract: Continuous improvement implies a focus on solving a series of quality problems, reducing inventories, eliminating waste and increasing productivity. However, it is clear that being lean, cost-effective and of high quality is not enough and it does not guarantee the growth of any business. This paper aims to highlight the importance of operational excellence, which is a concept referring to an effective focus on customers in order to achieve excellence at business level.

Keywords: operational excellence; management; continuous improvement; Shingo model; customers (search for similar items in EconPapers)
Date: 2013
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