MANAGEMENT PROCESSES IN A PUBLIC ORGANIZATION PROVIDING SERVICES TO CITIZENS

Aurel Mihail Țîțu () and Constantin-Dorin Olteanu ()
Additional contact information
Aurel Mihail Țîțu: Lucian Blaga University of Sibiu
Constantin-Dorin Olteanu: Polytechnic University of Bucharest, Faculty of Industrial Engineering and Robotics

Management of Sustainable Development, 2021, vol. 13, issue 2, 66-79

Abstract: The scientific paper proposes a pragmatic perspective of presenting some theoretical and practical aspects regarding a new approach within the studied organization, a process-based approach. The point of view submitted is a small part of the possibilities to implement the process-based approach. For an overview, I did a presentation of the organization in which I carry out my activity, the Sibiu County Directorate for the Registration of Persons, I showed the place and the role of the organization. Later, I explained the way, was organized and the activities that take place in the organization. An important aspect was the realization, in the organization, of personal analysis to make a new, process-based approach. Based on these processes we have made a current map of processes. A further direction of research is building a new process map following analysis to improve the processes within the studied public organization. Subsequently, we intend to execute the modeling of processes with a method that we will establish later.

Keywords: organization; management; process; process map (search for similar items in EconPapers)
Date: 2021
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://msdjournal.org/wp-content/uploads/vol13issue2-8.pdf (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:blg:msudev:v:13:y:2021:i:2:p:66-79:n:9

DOI: 10.54989/msd-2021-0017

Access Statistics for this article

More articles in Management of Sustainable Development from Lucian Blaga University of Sibiu, Faculty of Economic Sciences Lucian Blaga University of Sibiu, Faculty of Economic Sciences Dumbravii Avenue, No.17, postal code 550324, Sibiu, Romania. Contact information at EDIRC.
Bibliographic data for series maintained by Camelia Oprean-Stan ().