DECIPHERING USER FEEDBACK: CLUSTERING OF DIGITAL WELL-BEING SYSTEM REVIEWS

ÖZYIRMIDOKUZ Esra Kahya () and Eduard Alexandru Stoica ()
Additional contact information
ÖZYIRMIDOKUZ Esra Kahya: Erciyes University, Türkiye, Engineering Faculty
Eduard Alexandru Stoica: Lucian Blaga University of Sibiu, Romania

Management of Sustainable Development, 2023, vol. 15, issue 2, 7-12

Abstract: This research holds significant importance in the realm of digital well-being, addressing the increasing concern over digital addiction. By analyzing user feedback on digital well-being systems, the study provides valuable insights into the effectiveness of these systems in moderating digital habits. It contributes to understanding how digital detox applications can mitigate compulsive smartphone use, thereby enhancing mental health. The study stands out for its unique approach to clustering user feedback on two popular digital well-being systems, Space and Google Well-being app. This original approach provides a novel perspective on user interaction with digital well-being tools, distinguishing it from existing literature which primarily focuses on general usage patterns and the impact on mental health. The purpose of this research is to systematically analyze and cluster user feedback on digital well-being systems. It also incorporates information retrieval techniques like topic modeling to extract main topics from these reviews. This methodology allows for an in-depth understanding of user feedback, going beyond mere statistical analysis to capture the nuances of user experiences and expectations. The findings of this research have significant implications for software developers and stakeholders in the digital well-being domain.

Keywords: digital well-being; user feedback; natural language processing; clustering (search for similar items in EconPapers)
Date: 2023
References: View complete reference list from CitEc
Citations: Track citations by RSS feed

Downloads: (external link)
https://msdjournal.org/wp-content/uploads/vol15issue2-2.pdf (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:blg:msudev:v:15:y:2023:i:2:p:7-12:n:2

DOI: 10.54989/msd-2023-0011

Access Statistics for this article

More articles in Management of Sustainable Development from Lucian Blaga University of Sibiu, Faculty of Economic Sciences Lucian Blaga University of Sibiu, Faculty of Economic Sciences Dumbravii Avenue, No.17, postal code 550324, Sibiu, Romania. Contact information at EDIRC.
Bibliographic data for series maintained by Camelia Oprean-Stan ().