STREAMLINING BANKING PROCESSES BY IMPLEMENTING RPA

Dorin Bayraktar, Antoniu Gabriel Pitic and Cantemir Mihu
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Dorin Bayraktar: Lucian Blaga University of Sibiu
Antoniu Gabriel Pitic: Lucian Blaga University of Sibiu
Cantemir Mihu: Lucian Blaga University of Sibiu

Revista Economica, 2022, vol. 74, issue 2, 7-16

Abstract: The expansion of the digital transformation phenomenon imposes certain trends, strongly changing the traditional way of doing business. Being a constant process, it requires organizations to adapt to the current environmental conditions. Digital transformation creates significant opportunities for companies to streamline their operations. Among those the opportunity to implement Robotic Process Automation can be identified, a technology that is not just a means of efficiency, but a resource that can be adapted for a variety of tasks. This paper presents the tool through a literature review and a case study on the implementation of the solution in banking. Thus, as objectives were established the definition of RPA concept and the benefits associated with the technology, as well as the identification of its implementation opportunity and effectiveness in the banking sector.

Keywords: Automation; Digital Transformation; RPA; Banking 5.0 (search for similar items in EconPapers)
JEL-codes: E59 O33 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:blg:reveco:v:74:y:2022:i:2:p:7-16

DOI: 10.56043/reveco-2022-0011

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