RESEARCHES REGARDING THE APPLICATION OF THE CLASSIC TOOLS OF QUALITY MANAGEMENT IN HIGHER EDUCATION UNITS
Lilian Luca and
Revista Economica, 2012, vol. Supplement, issue 2, 187-192
The paper presents a method for assessing the quality of a service by applying one of the classic tools of quality management. It studies a quality related issue in the higher education process, a small pass rate to the exams taken by students. It presents all the possible main identified causes. The potential secondary causes are identified for every main cause. A cause-effect diagram is made (ISHIKAWA diagram), in a formula specific to the studied problem - 3M+1MP+1MS. It underlines the advantages of this method for repairing the matter in study.
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Persistent link: https://EconPapers.repec.org/RePEc:blg:reveco:v:supplement:y:2012:i:2:p:187-192
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