ASPECTS CONCERNING THE IMPROVEMENT OF POSTAL SERVICES PROVIDED BY -COMPANIA NATIONALA POSTA ROMANA-
Georgiana Aron and
Daniela Georgiana Stancu
Revista Economica, 2012, vol. Supplement, issue 3, 3-7
Despite the fact that the Romanian market of postal services has experienced a decrease of the main sectors of activity (letters, packages and express courier) over the last years, CNPR continues to be the main operator on the Romanian service market in the letter post segment, also considered as universal service provider. Over the last few years structural changes have been made inside CNPR which were based upon the extensive transformation of the postal worker behavior by increasing their skills and thus significantly improving the quality of the entire range of activities. `The client comes first` is not a mere slogan, but a basic principle of the Romanian Post, that guides all the measured taken by the Post for their clients.
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