Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector

S. Sureyya Bengul and Cengiz Yilmaz

Bogazici Journal, Review of Social, Economic and Administrative Studies, 2018, vol. 32, issue 2, 77-100

Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.bujournal.boun.edu.tr/_uploads/32_2_4.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:boz:journl:v:32:y:2018:i:2:p:77-100

Access Statistics for this article

More articles in Bogazici Journal, Review of Social, Economic and Administrative Studies from Bogazici University, Department of Economics Contact information at EDIRC.
Bibliographic data for series maintained by Lutfu Gozgucu ().