The Validation of the Human Contribution to Quality: A Case Study at Lockheed Martin Aeronautics - Fort Worth

Getty Robert L.
Additional contact information
Getty Robert L.: Business Computer Information Systems Department, College of Business Administration, P.O. Box 305249, University of North Texas, Denton, TX 76203-5249, USA. getty@cobaf.coba.unt.edu

Stochastics and Quality Control, 2003, vol. 18, issue 1, 113-133

Abstract: A major resource for quality exists at Lockheed Martin Aeronautics - Fort Worth with the average age of the workers approaching 50 years with over 20 years employment. Realizing the asset present within this highly experienced work force became a major effort for improving quality at this plant. Tapping this resource occurred both in an assessment of the perception of factors that led to a successful quality initiative and in an ergonomics effort that focused on meeting the capabilities of the worker in the workplace. These programs were integrated for a holistic approach to continuous improvement. This paper will review the specifics of the ergonomics program that increased quality and productivity and reduced injuries along with their associated costs. The conditions that led to this approach, the elements of the ergonomics program, specific ergonomic innovations with the realized savings, and the results of a quality survey that verified the human oriented approach will be reported in this discussion.

Date: 2003
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1515/EQC.2003.113 (text/html)
For access to full text, subscription to the journal or payment for the individual article is required.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:bpj:ecqcon:v:18:y:2003:i:1:p:113-133:n:2

Ordering information: This journal article can be ordered from
https://www.degruyter.com/journal/key/eqc/html

DOI: 10.1515/EQC.2003.113

Access Statistics for this article

Stochastics and Quality Control is currently edited by George P. Yanev

More articles in Stochastics and Quality Control from De Gruyter
Bibliographic data for series maintained by Peter Golla ().