Common Issues in Emergency Public Information as Identified in CSEPP Exercises

Lerner Ken () and Bertram Ken
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Bertram Ken: Argonne National Laboratory, Division of Decision and Information Sciences, Argonne, IL, USA

Journal of Homeland Security and Emergency Management, 2014, vol. 11, issue 1, 155-168

Abstract: The US Chemical Stockpile Emergency Preparedness Program (CSEPP) has been holding multiple large hazmat exercises every year for over 20 years. A sample of CSEPP after-action reports were surveyed to extract issues relating to emergency public information. Analysis showed four themes among the identified issues, relating to accuracy of public warnings and news releases; coordination of information among jurisdictions; internal communications; and accuracy/completeness of information provided to individual callers. These issues and the solutions suggested by exercise evaluators are consistent with the current body of knowledge in crisis communications. While these themes emerged from study of particular traditional emergency public information techniques and situations, the lessons they give may be applied to a variety of emergency public information channels including social media.

Keywords: crisis communications; emergency public information; media; media relations; public warning (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1515/jhsem-2013-0059

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