Human Resource Management Practices to Support Emotional Labor in Emergency Response

Mastracci Sharon ()
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Mastracci Sharon: Department of Political Science, University of Utah, 260 South Central Campus Drive, Salt Lake City, Utah 84112

Journal of Homeland Security and Emergency Management, 2015, vol. 12, issue 4, 875-889

Abstract: Based on a continuing program of research, this paper reveals several organizational measures needed if emotional labor is to be supported, including self-care plans, recruiting for self-awareness, and performance evaluations that capture more than a standard set of knowledge, skills, and abilities. The paper focuses on the experience of emergency responders, who work in extreme conditions that demand extensive emotional labor. Propositions are presented to link human resource management practices and individual and organizational outcomes; propositions that can inform future research and hypothesis testing in this area.

Keywords: emergency responders; personnel management (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1515/jhsem-2014-0060

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