The Impact of Online Dispute Resolution on the Judicial Outcomes in India

Chandra Pranjal, Chen Daniel L. () and Nagarathinam Viknesh
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Chandra Pranjal: Program Director Prosperiti, New Delhi, India
Chen Daniel L.: Toulouse School of Economics, Institute for Advanced Study in Toulouse, University of Toulouse Capitole, Toulouse, France
Nagarathinam Viknesh: Research Manager, OTree Research Foundation, Coimbatore, India

Review of Law & Economics, 2025, vol. 21, issue 2, 147-155

Abstract: This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India’s extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.

Keywords: Indian judiciary; case backlog; chatbot mediation; Randomized Controlled Trial; online dispute resolution (search for similar items in EconPapers)
JEL-codes: C93 D73 K0 O33 (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1515/rle-2025-0039

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