The 24/7 anywhere branch: Mobile-banking improves financial decision-making – or does it?

Becker Michel
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Becker Michel: Institute of Financial Services, University of Giessen

Zeitschrift für Bankrecht und Bankwirtschaft (ZBB) / Journal of Banking Law and Banking (JBB), 2023, vol. 35, issue 1, 35-56

Abstract: Mobile-banking – making banking transactions through mobile devices like smart phones – might improve financial decision-making by customers. My study finds customers to retrieve information about their financial situation more often after adopting mobile-banking. In addition, I document that the higher transparency about the financial situation is associated with improved financial-decision-making of mobile-banking users. Concretely, I find mobile-banking adopters to suffer less from high-interest overdraft debt. Additionally, mobile-banking adopters reduce overdraft interest and fees by reducing consumption spending, increase credit card utilization and transfer liquidity from savings accounts in times of overdraft. Finally, I show that those mobile-banking adopters, who formerly did not use the online banking service of the bank, benefit from mobile-banking adoption the strongest.

Date: 2023
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DOI: 10.15375/zbb-2023-0105

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