PERFORMANCE MANAGEMENT IN PUBLIC PRIMARY HEALTHCARE

Silva Paulino () and Moreira Daniel ()
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Silva Paulino: CICE & CECEJ – ISCAP / IPP, Rua Dr. Jaime Lopes de Amorim, Portugal
Moreira Daniel: ISCAP / IPP, Rua Dr. Jaime Lopes de Amorim, Portugal

Management Strategies Journal, 2016, vol. 31, issue 1, 248-263

Abstract: The present article explores management control systems in the Portuguese public primary healthcare. To do so, a performance management framework was used to capture and analyse in an organized and profound way the data collected. Key members of each organization were interviewed and internal documents were collected and analysed. In general, it can be said that the initial proposed objectives were achieved. This study was able to analyse the way primary healthcare organizations operate, understand how their staff is assessed and check if the law was, or not, being followed, opening avenues for future research.

Keywords: management control systems; performance management; public sector; primary healthcare (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:brc:journl:v:31:y:2016:i:1:p:248-263

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