THE IMPACT OF FRONT OFFICE STAFF PROFESSIONALIZATION ON INCREASING PERFORMANCE OF THE ACCOMMODATION UNITS

Iuliana Parvu () and Cristina Ciami ()
Additional contact information
Iuliana Parvu: Spiru Haret University
Cristina Ciami: Spiru Haret University

Management Strategies Journal, 2021, vol. 52, issue 2, 131-137

Abstract: The hospitality industry is a relevant component of the global business environment and the third most important socio-economic activity in the European Union. As regards human resource, a significant percentage of European employees work in this field and their number is expected to increase significantly over the next ten years. At the same time, an increase in interest in the professional training of these employees is expected, which is currently less relevant. The present paper highlights the gap between the socio-economic relevance of the hotel industry, on the one hand, and the characteristics of work in tourism, on the other hand. The paper also presents the direct impact that front-office staff can generate on the revenues of the hotel company, in order to emphasize the relevance of professionalization of work in tourism at all hierarchical levels.

Keywords: tourism; front-office staff; work in tourism; hotel tariff (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.strategiimanageriale.ro/papers/210204.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:brc:journl:v:52:y:2021:i:2:p:131-137

Access Statistics for this article

More articles in Management Strategies Journal from Constantin Brancoveanu University
Bibliographic data for series maintained by Dan MICUDA ().