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THE ASSESSMENT OF EFFECTIVENESS OF CAF METHOD USAGE IN THE PROCESS OF IMPROVEMENT OF MUNICIPAL ADMINISTRATION

J. Luczak () and Radoslaw Wolniak ()
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J. Luczak: Poznan University of Economics, Faculty of Commodity Science, Department of Standardized Management Systems Poland
Radoslaw Wolniak: Silesian Technical University Faculty of Organisation and Management Poland

Annals - Economic and Administrative Series -, 2013, vol. 7, issue 1, 127-140

Abstract: CAF method is used for the public administration so as to define the level of fulfilment of separate criteria which have an influence on the quality. This publication is to assess the use of CAF method in the EU concerning its accuracy with the assessment of administration functioning. This study proved that the implementation of CAF in government administration has finished mostly with a success. The use of this method helped to get to know precisely the functioning of council. It was a basis for the growth of officials’ awareness of provided services and at the same time, of relations with citizens and employees. CAF has become an important tool of quality improvement in Polish and European government administration and an element of constant improvement. Still, respondents draw attention to the fact that it requires some modifications which will allow eliminating the incomprehensibility and inapplicability.

Keywords: quality management; municipal administration; CAF method (search for similar items in EconPapers)
Date: 2013
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