Operations Management And Leadership; A Case-Study Of Implementation of Centralized Back Office Activities

Camelia Cojocaru () and Silviu Cojocaru ()
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Camelia Cojocaru: Faculty of Business and Administration, University of Bucharest, Romania
Silviu Cojocaru: Faculty of Business and Administration, University of Bucharest, Romania

Manager Journal, 2013, vol. 17, issue 1, 188-198

Abstract: The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project. The paper describes the existence of a relationship between leadership and operational excellence, also.

Keywords: back office; productivity; leadership; management; operational improvements (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:but:manage:v:17:y:2013:i:1:p:188-198

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