The Managers’ Influence On The Workers’ Engagement – A Case Study Of Public Sector Workers

Liliana Hawrysz ()
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Liliana Hawrysz: Opole University of Technology, Faculty of Economy and Management, Department of Organization and Management, Poland

Manager Journal, 2015, vol. 22, issue 1, 21-31

Abstract: The workers’ engagement means that they are loyal to their employers, trust both supervisors and co-workers, are not interested in changing their job, are proud of their work for a given company and that the boundary between private and professional life is often blurred. Proponents of the concept highlight the positive influence of engagement on the success of the company measured by workers’ loyalty, productivity, profitability and customers’ satisfaction. This is why, more and more researchers are interested in this concept. Apart from the engagement concept itself and the ways of its measurement, they pay attention to the possibility of affecting the workers’ engagement. However, researchers do not totally agree to the set of factors determining the workers’ engagement. There is though some agreement in their suggestions concerning the way of perceiving managers as one of the key factors determining the workers’ engagement. The aim of this article is to state whether the attitude of managers of the public sector organisations has a positive influence on the workers’ engagement. The article also tries to show differences in the management’s attitudes in Poland and abroad. For the needs of aims verification a survey was carried out among 1716 workers employed in 220 purposefully chosen public sector organisations located mainly in Europe.

Keywords: engagement; drivers of engagement; managers; public sector (search for similar items in EconPapers)
Date: 2015
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