Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia – A Theoretical Modelling of the Development of Knowledge in Business Performance in the XXI Century - The Approach to Excellence

Cristina Raluca Popescu () and Veronica Adriana Popescu ()
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Cristina Raluca Popescu: The Bucharest University of Economic Studies, Bucharest, Romania
Veronica Adriana Popescu: Commercial Academy of Satu – Mare, Satu – Mare, Romania and The Bucharest University of Economic Studies, Bucharest, Romania

Manager Journal, 2015, vol. 21, issue 1, 18-26

Abstract: In the paper “Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia – A Theoretical Modelling of the Development of Knowledge in Business Performance in the XXI Century - The Approach to Excellence” the authors present the basic features of the phases and actions of the evolution of the concept of quality in Canada and Australia, as a theoretical modelling of the development of knowledge in business performance in the XXI century in order to improve the organizational processes so that excellence can be achieved.

Keywords: business process management; quality; modelling; knowledge; business performance; excellence; Canadian model of excellence; Australian model of excellence (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:but:manage:v:24:y:2016:i:1:p:18-26

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