Elaborating the characteristics-based approach to service innovation: making the service process visible

Faïz Gallouj and Marja Toivonen

Journal of Innovation Economics, 2011, vol. n°8, issue 2, 33-58

Keywords: innovation; services; characteristics-based approach (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (10)

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Working Paper: Elaborating the characteristics-based approach to service innovation: making the service process visible (2011)
Working Paper: Elaborating the characteristics-based approach to service innovation: making the service process visible (2009)
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