Analyse économique des coûts des services d'eau potable et qualité des prestations offertes aux usagers

Hélène Bouscasse, François Destandau and Serge Garcia

Revue d'économie industrielle, 2008, vol. n° 122, issue 2, 7-26

Abstract: Issues on service quality are crucial for water utility management and regulation. Omitting these aspects can lead to possible bias in estimating the efficiency of services. We integrate in a Translog cost function variables proxying this multi-dimensionality. Empirical results show that taking into account the level of quality of the delivered services has a significant impact on the measure of the efficiency computed from a stochastic frontier. Moreover we highlight that efficiency depends on ownership (public vs. private) and level of quality.

Keywords: Service Quality; Cost; Stochastic Frontier; Efficiency; Water Supply (search for similar items in EconPapers)
Date: 2008
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