La théorie du millefeuille et l'usage des TIC dans l'entreprise

Michel Kalika, Nabila Boukef Charki and Henri Isaac

Revue française de gestion, 2007, vol. n° 172, issue 3, 117-129

Abstract: One of the questions raised by the growing use of electronic communications is how far they have an impact on meetings functioning. Data have been collected via phone survey among a sample of 2,500 managers from 2001 to 2005. The results show that substitution between electronic and face-to-face communications intervene only in a minority of firms (less than 15% of cases). The improvement of meetings functioning is observed in one quarter of the sample. Thus, it confirms the superposition effect of communication tools; we propose to name this effect the ?Millefeuille theory?.

Date: 2007
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Working Paper: La théorie du millefeuille et l'usage des TIC dans l'entreprise (2007)
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