Connaissances et innovation au sein des écosystèmes d'affaires. Le cas des services mobiles

Amel Attour and Cécile Ayerbe

Revue française de gestion, 2012, vol. N° 221, issue 2, 77-94

Abstract: This research focuses on mobile touch-and-go services accessible by smartphones. These new mobile Near Field Communication (NFC) services are here studied within the project ?Nice Futur Campus? (NFCampus). The aim of NFCampus is to develop a virtual student card integrated into a NFC mobile phone. The objective of this paper is to study knowledge sharing between the actors of this innovation. For that purpose, two theoretical frameworks are mobilized : the business ecosystems theory (EA) and the concept-knowledge theory. Thanks to this double framework, this research characterizes the types of knowledge which are necessary for the conception of an innovative services offer within an EA. It also enriches the analysis in terms of actors? strategies. In the precise case, two types of fundamental knowledge are highlighted : the first refers to the uses and the second to the support. Only the first type of knowledge determines which actor is the leader of the EA.

Date: 2012
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