Certification ISO et lean management. Histoire d’une double amnésie managériale

Gilles Lambert and Éric Reinhard

Revue française de gestion, 2018, vol. N° 277, issue 8, 27-43

Abstract: Since their implementation, ISO certification and managerial approaches to continuous improvement such as Lean have constantly given rise to interpretations that move them away from their original intent. Highly symbolic, they are therefore subject to complex organizational rhetorical games in companies. On the basis of cases jointly confronted with these two approaches, we propose to return to their founding principles in order to imagine a less conflictual management mode than that often experienced in the field.

Date: 2018
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