La trajectoire organisationnelle des centres d'appels

Olivier Bouba-Olga, Émilie Bourdu and Marie Ferru ()

Reflets et perspectives de la vie économique, 2008, vol. XLVII, issue 4, 65-83

Keywords: call centers; relocation; outsourcing; coordination costs (search for similar items in EconPapers)
Date: 2008
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