STUDY REGARDING THE PERFORMANCE EVOLUTION OF „CASA DE LA ROSA” HOTEL

Pirjol Florentina
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Pirjol Florentina: UNIVERSITATEA DE VEST, TIMISOARA, ROMANIA

Annals - Economy Series, 2015, vol. 6, 119-135

Abstract: The main goal of an economic activity in tourism is the granting of the effective needs and the potential needs of its consumers. The accomodations present a growing interest regarding the quality level of the services, the variety and also the complexity off additional services, so that the tourists have impecable conditions for the whole duration of their stay. The performance of a hotel, mainly results, from the impression the tourist leaves with. Therefore, if the offered services, aswell as the staff attitude pleased the tourist, he will return to that place. In the presented paper, the performance evolution of „Casa de la Rosa” Hotel was analysed. This is a 3 star hotel, from Timisoara, Timis county. The analysis was made for a period of 5 years from 2010 to 2014. For this purpose, I asked the hotel manager, Mr. Laurentiu ONEA, information regarding the „checking-in”, the medium stay, and the percentage of the foreign tourists as well as the Romanian tourists. This data was then used to calculate the indicators , required to the analisys. From a financialy-economical point of view analisys, data from the hotels internal sources were used regarding the turnover, profit and debts. The analisys showed a significant yearly growth of the hotels performances, mainly in the last 3 years of the analised period.

Keywords: tourism; tourist; hotels (search for similar items in EconPapers)
Date: 2015
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