MODERN CONCEPTS OF THE SIX SIGMA METHODOLOGY FOR IMPROVING THE QUALITY

Margarita Janeska, Dejan Zdraveski, Kosta Sotiroski and Aleksandra Janeska
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Margarita Janeska: UNIVERSITY ST KLIMENT OHRIDSKI-BITOLA, FACULTY OF ECONOMICS-PRILEP, R MACEDONIA
Kosta Sotiroski: UNIVERSITY ST KLIMENT OHRIDSKI-BITOLA, FACULTY OF ECONOMICS-PRILEP, R MACEDONIA
Aleksandra Janeska: GENTHERM MACEDONIA DOOEL, R MACEDONIA

Annals - Economy Series, 2018, vol. 1, 4-13

Abstract: Product quality is generally accepted as being crucial in today’s industrial business. The traditional aspects of product quality are connected to product design (translating customer demands into attractive features and technical specifications) and to the design and specification of high performance production processes with low defect rates. Quality management is the general expression for all actions leading to quality. Quality management is focused on improving customer satisfaction through continuous improvement of processes including the removal of uncertain activities, and continuous improvement of the quality of processes, products and services. The quality management includes four key processes, such as quality planning, quality assurance, quality control and quality costs. The main accent in this paper will be on quality control and the application of one of the quality control tools in order to improve it. Six Sigma is different from other quality improvement concepts in that its framework is comprised of many principles, tools and techniques, which, together with experience, are all integrated and translated into best practices. Bearing in mind that the goal of every company is to work effectively and effectively in the long run, this paper focuses on Six Sigma as a way to continuously improve quality. Namely, this paper emphasizes the key features of the quality of products / services, the Need for the application of Six Sigma for quality assurance, and also a detailed list of tools and techniques that can be used during the implementation of Six Sigma.

Keywords: quality; six sigma; tools; process improvement (search for similar items in EconPapers)
Date: 2018
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