STUDY TO EVALUATE THE EMPLOYEES’ ATTITUDE ACCORDING TO MANAGEMENT STYLES PRACTICED IN SERVICES ORGANIZATIONS

Gherghina Liliana
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Gherghina Liliana: EFTIMIE MURGU UNIVERSITY OF RESITA, ROMANIA

Annals - Economy Series, 2019, vol. 3, 104-114

Abstract: Through the paper called Study to evaluate the employees’ attitude according to management styles practiced in services organizations, the importance of leadership styles in the managerial act is underlined. This evaluation study is based on direct research in the form of a random survey based on a questionnaire, the results being grouped according to selection criteria, according to the subjects' response. In the field of services, an optimal managerial system based on principles, merit, performance, abilities and flexibility in adapting management styles to different situations needs to be developed. Based on the theoretical concepts and their identification in practice, one can mention that each manager has a special importance in choosing management styles. Because s/he has to respect principles such as competence, competition, equal opportunities, professionalism, motivation and transparency. In the course of the managerial activity in organizations offering services, managers must also be evaluated according to characteristics that express their resilience to stress, their attitudes and behaviors. These define the type of manager and management style that should be flexibly adapted to any new situation. The information analysis shows that the choice of a certain behavior by the managers is the result of the convergent action of several determinants and characteristics of the managerial styles, as well as of the subjective perception of the managerial styles by the subordinates. In order to achieve objectives, managers must have an optimal attitude and communication behavior within and outside the organization, and adhere to ethical principles and professional deontology. The study also identified some cases of dissatisfaction in the subjects, which could generate ideas for further research and recommendations to strengthen the usefulness of this research.

Keywords: management; managerial style; evaluation; attitude; behavior; organization; services (search for similar items in EconPapers)
Date: 2019
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