EVOLUTION OF PATIENT`S SATISFACTION REGARDING THE MEDICAL SERVICES RECEIVED IN PUBLIC HOSPITALS

Oana-Maria Ciobanu, Catalin-Ionut Ciobanu, Rares-Constantin Ciobanu and Ana Valentina Ruse
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Oana-Maria Ciobanu: THE BUCHAREST UNIVERSITY OF ECONOMIC STUDIES, ROMANIA
Catalin-Ionut Ciobanu: THE BUCHAREST UNIVERSITY OF ECONOMIC STUDIES, ROMANIA
Rares-Constantin Ciobanu: THE BUCHAREST UNIVERSITY OF ECONOMIC STUDIES, ROMANIA
Ana Valentina Ruse: THE BUCHAREST UNIVERSITY OF ECONOMIC STUDIES, ROMANIA

Annals - Economy Series, 2020, vol. 1, 139-147

Abstract: The patients` satisfaction theme plays a very important role in the health care systems in all the developing countries and it also represents a widely debated topic among researchers. This study aims to identify the evolution of the patients satisfaction based on data provided by the Romanian Ministry of Health as results of the implementation of the patient`s feedback mechanism in public hospitals. The findings of this study show that most of the indicators analysed have registered an improvement in the last two years and a half since this mechanism was implemented by the Ministry of Health. The analysis of the evolution of the satisfaction amongst patients might indicate further directions that might help the decision making process and the priorities.

Keywords: health services; patients` satisfaction; health care system; Romania (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:cbu:jrnlec:y:2020:v:1:p:139-147

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