DIGITAL ERA – NEW FACETS OF THE SERVICES

Cecilia Irina Rabontu and Ana Gabriela Babucea
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Cecilia Irina Rabontu: CONSTANTIN BRANCUSI UNIVERSITY OF TARGU JIU, ROMANIA
Ana Gabriela Babucea: CONSTANTIN BRANCUSI UNIVERSITY OF TARGU JIU, ROMANIA

Annals - Economy Series, 2022, vol. 4, 104-108

Abstract: The digital age continues to amaze us with its spectacular realities, with the changes that are due to the new way of approaching all areas of activity, including services. Services are gaining new connotations in an increasingly digital economy and society and we find more and more situations in which the inseparability between provider and consumer is no longer a defining feature of services. This aspect is due to the digitalization that has penetrated deep into the tertiary sector. From financial services, consulting services, tourism services, telecommunications services, transportation, etc. to health and education services, we find the possibility of providing them in whole or in part through discoveries in the digital age. It is no longer a secret that robots are more and more present in our lives, not that computer applications bring us added value in our personal and professional life, nor that in the near future we will witness major changes in all fields and especially in services. We aim to make a foray into the tertiary sector from the perspective of the impact of the digital age and to present how the services will change, who will provide them, how this will be done and what new services will appear in this context. If the tertiary sector was the one that saved jobs from the last wave of mechanization, today it seems that the threat of job loss is rather felt in this sector. Vendors are already being replaced by online platforms, taxi drivers and truck drivers, robot waiters and waiters, online teaching platform teachers, and more. The world is changing before our eyes in all fields of activity, implicitly in services and we want to present such aspects in this article.

Keywords: services; digitalization; digital era; changes (search for similar items in EconPapers)
Date: 2022
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