User satisfaction among the three public health insurance schemes in Thailand: A casof Phayao province

Warunya Somrith () and Nalitra Thaiprasert ()
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Warunya Somrith: Chiang Mai University

The Empirical Econometrics and Quantitative Economics Letters, 2013, vol. 2, issue 3, 1-12

Abstract: This study tries to investigate and compare user satisfaction among the three public health insurance schemes in Thailand: the Civil Servant Medical Benefit Scheme (CSMBS), the Social Health Insurance Scheme (SHIS), and the Universal Coverage scheme (UCS), using a case study of Prayao Province in northern Thailand. 600 questionnaires are collected, 200 for each scheme, and data are analyzed by using an ordered logit model. We find that respondents who have the UCS insurance are more satisfied with their insurance scheme than those who have the CSMBS insurance. However, a statically significant result cannot be attained from a comparison between the CSMBS and the SHIS. Among all factors, the user satisfaction which comes from the free-of-charge aspect of the health care services affects the overall satisfaction levels of each public health insurance scheme the most. The results may imply that among the three groups of public health insurance members, the UCS users are satisfied with their scheme the most. The reason could be related to the lower expectation they have on their scheme and the zero cost-contribution that they do not have to pay. These results can aid as policy guidance for the Thai government to select its priorities if a health care reform is ever needed.

Keywords: Community-based tourism; souvenir production; core tourism; tourism-induce activity; poverty reduction (search for similar items in EconPapers)
JEL-codes: H4 H5 I1 I3 O1 O2 (search for similar items in EconPapers)
Date: 2013
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