Quality Management and Firm Performance in the Hotel Industry: Evidence from Mures County
Flavia Dana Oltean () and
Manuela Rozalia Gabor
Additional contact information
Flavia Dana Oltean: Petru Maior University of Tîrgu Mure?, Romania
North Economic Review, 2017, vol. 1, issue 1, 95-103
Tourism represents a basic component within economy of a country but within the human social assembly as well. Over the course of time, tourist services have become the central component of tourist activity, therefore a special attention has been provided to tourist service firms, but especially hotel units and factors that can influence competitiveness of these units. One of characteristic elements that contribute to getting the competitive advantage is represented by tourist service quality management. Under the circumstances, this research shows the importance of implementing quality management for managers as well as relationship between the factors defining quality management in hotel units in the Mureº county and economic performance through parametric statistics tools. The research method used is enquiry, and the working tool is questionnaire, the latter being provided to all hotel managers in the Mureº county. The main objective of this research is to show the importance of quality management as regards the management point of view and to analyse the influence of quality management over the performance indicators in hotels in the Mureº county (Romania) and in order to accomplish this objective, data has been gathered through providing a number of 42 questionnaires to managers and owners that work within hospitability industry. The results show a part acknowledge of research hypothesis, therefore the hotel sector in the Mureº county should take into consideration the improvement of quality managements regarding the services they supply. The study conclusions show a significant importance for hotel managers that want to get the customer satisfaction and implicitly auspicious economic results.
Keywords: hotel units; quality management; performance; Mure? County (search for similar items in EconPapers)
JEL-codes: C10 C80 M15 (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:clj:noecrw:v:1:y:2017:i:1:p:95-103
Access Statistics for this article
North Economic Review is currently edited by Diana Ighian
More articles in North Economic Review from Technical University of Cluj Napoca, Department of Economics and Physics Contact information at EDIRC.
Bibliographic data for series maintained by Izabela Luiza Pop ().